Hyatt Place Chicago - Lombard/Oak Brook

Great location, very comfortable, spacious room, comfortable bed. Very good breakfast. Staff very friendly and accommodating.

The layout of the suite was exactly what we wanted and couldn't find anywhere else. The partial wall between the bed and the couch made it easy to share the room, but still have some privacy between the sides. I was travelling with my elderly dad, who needed me at all times, but we didn't want to watch each other sleep. The breakfast was also outstanding, and I enjoyed having the bar available in the evenings.

The size of the room was impressive! and the location perfect. We had one issue with the room and the staff was very helpful in getting us a new room, on the same floor without any issue, and with ease.

We had a wonderful stay. Hotel was clean and staff was excellent. Bed was comfortable and heavy curtain closed off almost all of the light outside. Breakfast was very good and replenished quickly even with the hotel being completely booked because of the Chicago Marathon. Ample parking space with decent options for food nearby.

Staff members allare personable. We found that they greeted each guest with intentionality and were quickly responsive to guests' needs. They worked to maintain a positive experience even when they had challenges. Our check-in was delayed because of a system-wide computer issue. Yet, all three staff quickly worked around the situation to assure guests were in their rooms while the computer issues were resolved. The staff also very efficiently solved a food service issue for Sunday breakfast. The supply truck had failed to make the delivery the day before. There was not enough food with a hotel full of guests. The manager had checked the food inventory early enough to go purchase what was in short supply locally. When the breakfast server came to work, all was there for her. The guests never knew of the situation. I had been in the lobby to hear of this when the manager updated his morning staff.